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Contributor not working

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发表于 2014-6-25 19:49:28 | 显示全部楼层 |阅读模式
Hello everybody,

we're currently testing TM1 10.2.
Every client using the contributor isnt working.


Here is the error log of the following url. http://server:9510/tm1web/Contributor.jsp
Code: type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
   org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:502)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:430)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
   org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   com.ibm.cognos.tm1.web.GzipFilter.doFilter(GzipFilter.java:56)
root cause

java.lang.NullPointerException
   com.ibm.cognos.tm1.planning.PlanningApp.extractHostServerInfo(PlanningApp.java:72)
   com.ibm.cognos.tm1.web.pages.ContributorJsp.RegisterApplication(ContributorJsp.java:51)
   com.ibm.cognos.tm1.web.pages.ContributorJsp.onPageLoad(ContributorJsp.java:117)
   com.ibm.cognos.tm1.web.pages.JspPageBase.service(JspPageBase.java:34)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
   org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   com.ibm.cognos.tm1.web.GzipFilter.doFilter(GzipFilter.java:56)
note The full stack trace of the root cause is available in the Apache Tomcat/6.0.35 logs.

Thank you very much in advance
Moritz

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发表于 2014-6-25 20:51:22 | 显示全部楼层
I'm also experiencing a similar issue trying to open TM1 applications on 10.1.1.  Did you resolve your issue?




exception

org.apache.jasper.JasperException: java.lang.NullPointerException
        org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:522)
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:416)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


root cause

java.lang.NullPointerException
        com.ibm.cognos.fpmsvc.config.FPMConfig.getResourceManager(FPMConfig.java:565)
        com.ibm.cognos.fpmsvc.exception.FPMSVCException.getMessageText(FPMSVCException.java:92)
        com.ibm.cognos.fpmsvc.exception.FPMSVCException.getMessageText(FPMSVCException.java:88)
        com.ibm.cognos.fpmsvc.exception.FPMSVCException.<init>(FPMSVCException.java:29)
        com.ibm.cognos.fpmsvc.session.FPMSessionManager.checkSessionPassport(FPMSessionManager.java:553)
        com.ibm.cognos.fpmsvc.session.FPMSessionManager.checkSessionPassport(FPMSessionManager.java:425)
        org.apache.jsp.applications_jsp._jspService(applications_jsp.java:188)
        org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
        org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
        org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
        javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

pmpsvc.log has this entry...

2014-01-06 08:27:19,814 [Thread-13] ERROR (jmxupdate) com.ibm.cognos.fpmsvc.jmx.JMXUpdateThread - An exception occurred while updating jmx bean:
java.lang.NullPointerException
        at com.ibm.cognos.fpmsvc.config.FPMConfig.getResourceManager(FPMConfig.java:565)
        at com.ibm.cognos.fpmsvc.exception.FPMSVCException.getMessageText(FPMSVCException.java:92)
        at com.ibm.cognos.fpmsvc.exception.FPMSVCException.<init>(FPMSVCException.java:67)
        at com.ibm.cognos.fpmsvc.jmx.SessionInfoAgent.setSessionInfoMBean(SessionInfoAgent.java:67)
        at com.ibm.cognos.fpmsvc.jmx.JMXUpdateThread.run(JMXUpdateThread.java:36)
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发表于 2014-6-25 21:41:24 | 显示全部楼层
Hi,
i have the same problem.. Could you fix it?

Regards
PD
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发表于 2014-6-25 22:04:38 | 显示全部楼层
Did you set up TM1 Application with FQDN ? For some reason TM1 Application Web required FQDN to work. This is the exact error I ham seeing if IP address is used in the URL.
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