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One of my users is having issues where sometimes she can open an Excel document from TM1 and sometimes she cannot. The issue is not consistent. I have noticed that she has the problem when she is connected to the Citrix server A, but she does not have the problem when connected to server B.
When's she's connected to server A she can see the name of the file but instead of having an Excel icon it has a Turbo Integrator icon. She can't double click on it, if she does then it goes back to the Application folder in which the file exists.
When she's connected to server B the icon is normal and she can open it up without any problem.
I can't explain it. Is there some setting in the .ini file or something that might indicate whether a user is allowed to use Excel files? I can't think what might be different between the two Citrix servers that might be causing the problem.
EDIT: This could be co-incidence, but if I give her admin access or she logs in as me then she can see the file. Though I'm not 100% certain whether I tried those options on server A or server B, so it may be unrelated. I've given her admin access to the Application folder.
Martin |
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